We process and ship orders every business day. If you place your order before 15:00 (GMT+2), it will be dispatched the same day. Orders placed after 15:00 are shipped the next business day.

Yes, we ship to multiple countries. During checkout, you can verify whether delivery is available to your location.

We ship using UPS and GLS. Delivery times vary depending on the destination country. Exact delivery times and shipping costs are shown during checkout.

Once your order is shipped, you will receive an email containing your tracking number. The sender will appear as “Cebion Services Sp Zoo”.

All shipments are packed in discreet cardboard boxes without any indication of the contents.

If your shipment is lost, the transport company covers the loss. We will immediately send a replacement so you don’t experience delays.

Customs seizures are extremely rare. However, we recommend checking your local import regulations, as customers are responsible for ensuring the products are legal to import.

No, our nicotine pouches are completely tobacco‑free. They contain nicotine extracted from the tobacco plant but none of the harmful substances associated with smoking.

We provide a wide range of strengths: low (2–4 mg), medium (5–8 mg), and strong (9–12+ mg), so users can choose according to their experience and preference.

We offer classic mint and menthol flavors, fruity options such as citrus, berry, and tropical blends, as well as unique flavor combinations.

A pouch typically provides effects for 20 to 45 minutes, depending on the brand, strength, and personal tolerance.

Since they produce no smoke, ash, or tar, nicotine pouches are considered a less harmful alternative to cigarettes. They still contain nicotine, which is addictive.

Browse the products, add the items you want to your cart, and proceed to checkout. You can pay using any of the available payment methods.

If your order has not yet been processed or shipped, you can contact customer support to change or cancel it. Once shipped, it can no longer be altered.

No, you can check out as a guest. Creating an account, however, allows you to track orders and save your details for future purchases.

Please check your spam folder. If the confirmation email is not there, contact customer support for assistance.

We currently accept Visa, MasterCard, Apple Pay, and Google Pay. Additional methods such as iDeal, SOFORT, Klarna, PayPal, and Cash on Delivery are planned but not yet available.

Yes, all payments are handled through secure, encrypted payment gateways to ensure your information remains protected.

Your payment is processed immediately once your order is confirmed.

Yes. Nicotine is an addictive substance, and even though the pouches contain no tobacco, they can still lead to dependence.

Nicotine pouches are not recommended for individuals under 18, pregnant or breastfeeding women, or people with heart conditions, high blood pressure, or sensitivity to nicotine.

Many people switch to nicotine pouches as a less harmful alternative to cigarettes. While they are not an official cessation aid, they may help reduce exposure to harmful substances from smoking.

Yes, you may return unopened and unused products within 14 days of receiving your order.

Contact customer support with your order number, and you will receive instructions on how to proceed with the return.

Refunds are issued once the returned items have been received and inspected. Shipping fees are not refundable.

Yes, we regularly run promotional campaigns. You can stay updated by subscribing to our newsletter or following us on social media.

You can reach our support team via email or WhatsApp during business hours. Contact details are listed on the Contact Us page.

Our products comply with regulations in the regions we ship to. Customers are responsible for verifying that importing nicotine products is legal in their country. If customs delay, return, or destroy a shipment, we cannot provide refunds or replacements. Any import duties, taxes, or fees are the responsibility of the customer.